Privacy Policy
Last updated: June 18, 2026 — Effective immediately for all users.
Chapter 01
Introduction
Kunming Xiangshuangrushao Information Technology Co., Ltd., operating as Twin Mentor, is committed to protecting the privacy and security of every family that trusts us with their information. This Privacy Policy explains — in clear, direct language — exactly what data we collect, how we use it, who has access, and what rights you hold over your personal information.
We built this policy around a simple principle: treat your family's data with the same care and transparency we would expect for our own. If anything here is unclear, please reach out directly at home@twinmentor.mom.
At a Glance: Core Commitments
We do not sell your personal data. We do not share it with third parties for their own marketing. We collect only what we need to serve your family effectively. You can ask us to delete your data at any time — no questions asked.
Chapter 02
Data Collection
We collect information from you directly when you engage with our services — through our contact form, consultation bookings, newsletter signups, and direct communication channels. Below is a breakdown of what we collect and when.
| Category | Data Points | Collected When |
|---|---|---|
| Contact Information | Name, email address, phone number | You submit a contact form or book a consultation |
| Family Context | Children's ages, twin type, family structure, parenting concerns | Consultation intake and ongoing sessions |
| Technical Data | Browser type, device information, IP address, pages visited | You browse our website (automated via cookies and analytics) |
| Communication Records | Email correspondence, consultation notes | Throughout our service relationship |
We do not collect sensitive personal data (such as health records, government IDs, or financial account details) unless it is specifically relevant to a service you have requested and you provide explicit consent.
Chapter 03
How We Use Your Data
Every piece of data we collect serves a specific, legitimate purpose tied to delivering our services to your family. We do not collect data speculatively — if we do not have a clear use for it, we do not ask for it.
- Service delivery: To provide parenting consultations, educational planning, and developmental assessments tailored to your twins.
- Communication: To respond to your inquiries, schedule sessions, and send relevant follow-up information you have requested.
- Improvement: To analyze how families use our website and services so we can make them better — always in aggregate, never at the individual level.
- Legal compliance: To meet our obligations under applicable data protection laws, including GDPR and CCPA.
- Newsletter and updates: Only when you have explicitly opted in. You can unsubscribe at any time with a single click.
Chapter 04
Legal Basis (GDPR)
For users located in the European Economic Area, we process personal data under the following lawful bases as defined by the General Data Protection Regulation:
Consent
When you fill out a form, opt into our newsletter, or book a consultation, you provide affirmative consent for us to process the information you share.
Contractual Necessity
When you engage our services, processing your data is necessary to fulfill our obligations under that service agreement.
Legitimate Interest
We may process limited data to improve our services, prevent fraud, or respond to your direct inquiries — always balanced against your rights and expectations of privacy.
You have the right to withdraw consent at any time. To do so, email home@twinmentor.mom with the subject line Withdraw Consent.
Chapter 05
Data Sharing
Twin Mentor operates on a strict need-to-know basis. We share your data in only three narrowly defined circumstances:
- Service providers: Trusted third parties who help us operate our website, manage email, or host our platform — bound by contract to use your data only for those specific purposes and to protect it to the same standards we do.
- Legal requirements: When required by law, court order, or valid government request — and only after careful review to ensure the request is lawful.
- With your explicit consent: In any other circumstance not covered above, we will ask for your permission before sharing.
We do not sell, rent, trade, or lease your personal information to any third party for their commercial purposes. Period.
Chapter 06
Cookies and Tracking
Our website uses minimal cookies to function properly and to help us understand how families find and use our resources. We do not use intrusive tracking, advertising cookies, or third-party trackers that follow you across the web.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Session | Basic website functionality and navigation | Session only |
| Analytics | Anonymous usage statistics (page visits, time on site) | Up to 2 years |
| Preference | Remembering your cookie consent choice | 1 year |
You can disable cookies in your browser settings at any time. The site will continue to function, though some convenience features may be unavailable.
Chapter 07
Security Measures
We take data security seriously and employ a layered defense strategy to protect your information:
- All data transmitted to and from our website is encrypted using TLS 1.3.
- Personal data is stored on encrypted servers with access limited to authorized personnel only.
- We conduct regular security reviews and apply patches promptly.
- Access controls require multi-factor authentication for all administrative accounts.
- We maintain incident response procedures and will notify affected users within 72 hours of discovering a confirmed breach.
While no digital system is absolutely immune to attack, we apply industry best practices and continuously monitor for emerging threats.
Chapter 08
Your Rights
Depending on your jurisdiction, you hold specific legal rights over your personal data. Twin Mentor honors all applicable rights under GDPR (EU/EEA), CCPA (California), and similar frameworks.
Right to Access
You can request a copy of all personal data we hold about you. We will provide it within 30 days, free of charge.
Right to Rectification
If any data we hold is inaccurate or incomplete, you can ask us to correct it — we will do so promptly.
Right to Erasure
You can request that we delete your personal data entirely. We will comply unless there is a legal obligation requiring us to retain it (such as tax records).
Right to Portability
You can request your data in a structured, machine-readable format to transfer to another service provider.
Right to Object
You can object to processing based on legitimate interest, and we will cease unless we demonstrate compelling legitimate grounds.
CCPA Specific Rights
California residents have the right to know what personal data is collected, to access it, to delete it, and to opt out of its sale — though we do not sell data in the first place. No discrimination will result from exercising these rights.
To exercise any of these rights, email home@twinmentor.mom with the subject line Data Rights Request. We will verify your identity before processing the request.
Chapter 09
Children's Privacy
Our services are designed for parents and guardians — not for direct use by children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data without parental consent, please contact us immediately, and we will delete it within 48 hours.
When parents share information about their children during consultations, that data is treated with the same rigorous protections as adult personal data, plus additional sensitivity given the nature of the information. We retain child-related data only for the duration of our service relationship and delete it upon request or at the conclusion of services.
Chapter 10
International Data Transfers
Twin Mentor is headquartered in Kunming, China, and serves families worldwide. By using our services, you acknowledge that your data may be transferred to and processed in China, where our servers and operations are located.
For users in the EEA or regions with data transfer restrictions, we ensure that appropriate safeguards are in place — including standard contractual clauses and data protection agreements — to provide a level of protection equivalent to your local laws. If you have questions about the specific mechanisms protecting your data during transfer, please contact us.
Chapter 11
Third-Party Links
Our website may contain links to external resources, partner organizations, or recommended reading that we believe will be valuable to twin families. Once you leave twinmentor.mom, our privacy policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit — we cannot take responsibility for their practices, no matter how carefully we curate the links we share.
Chapter 12
Changes to This Policy
As our services evolve and privacy regulations change, we may update this policy. When we do:
- We will update the Last updated date at the top of this page.
- For material changes, we will notify active clients via email at least 14 days before the change takes effect.
- We maintain a changelog of previous policy versions, available on request.
Continued use of our services after a policy update constitutes acceptance of the revised terms. We recommend reviewing this page periodically.
Chapter 13
Contact Information
If you have questions, concerns, or requests regarding your privacy or this policy, here is how to reach us:
Data Protection Contact
Company: Kunming Xiangshuangrushao Information Technology Co., Ltd.
Address: Building 8, Block D, Hongxing Mansion, Lujia Road, Xishan District, Kunming City, Yunnan Province, 650000, China
Email: home@twinmentor.mom
Phone: +1 (260) 376-4496
You also have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not adequately addressed your concerns.